Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Warranty

  • Our team of techs will do their best to respond to your support tickets in up to 1 hour. If, however, the difficulty you have encountered needs the help of our Administrators’ =Team,= we will address the ticket to the technician on shift and will write a comment to inform you.

  • Top quality support service

  • Top–class Customer Support Service

  • We deliver 24x7 client help through a super–fast ticket platform included in your Control Panel. You can email us all the time about any of the software packages that come pre–installed on your virtual server, which include the selected Operating System, the server administration panel and our custom produced Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An extensive and frequently updated articles base is integrated into our custom–built Web Hosting Control Panel. It provides quick tips on how to conduct all of the necessary site maintenance tasks. The Help zone features extensive how to article tutorials and step by step video lessons. You can open the Help section by clicking on the Help or Video buttons in the top right side of each Control Panel section.