Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We offer a sixty–minute response guarantee for every support ticket or e–mail that you send to the technical support team. We will quickly respond to all general inquiries and forward the issue to our admins in case any additional assistance is required. If you take advantage of the Optional Managed Services package, we’ll execute any of the included server administration services at a time that has been agreed upon earlier.

  • Top quality support service

  • A Topflight Technical Support Service

  • Our help desk support staff will be available to you round–the–clock should you require assistance while working with the Web Hosting Control Panel or with any of the apps that we preinstall for you on the server. What is more if you require help tackling all the standard administration tasks on your dedicated web hosting server, you can check out our Optional Managed Services package, that includes data backup hard disk drive storage space, Operating System updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and restarting services, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Web Hosting Control Panel with a detailed knowledge base, which offers in–depth explanations of its features and functionalities. Moreover, we have created in–depth video tutorials that will further disclose to you how to carry out a given operation or resolve a common problem. The how–to articles and the tutorial videos are easily accessible from every Web Hosting Control Panel section through the Videos and Help buttons situated in the top right corner.