You will find lots of cloud hosting suppliers on the market, yet many of them are resellers who have limited resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company by phone. The level of support that you'll receive through this channel of communication will vary based on the supplier - several of them offer expert phone support, while others offer common and customer support only as some issues are more time-consuming and it would be a lot less difficult to be resolved via a trouble ticket, especially if the issue has to be escalated. However, it is good to know that you can always contact your website hosting supplier because there are numerous small-scale issues that can be managed effectively and timely with a telephone call, not mentioning that you will be able to get more info regarding the services even before you become a client.

Phone Support in Cloud Hosting

All our cloud hosting plans come with phone support fourteen hours a day even on public holidays, which means that if you do not have an account yet, you are able to call us and learn more about our solutions or if we will meet the system requirements for your sites. For your convenience, we have local phone lines in the United States, Great Britain and Australia, so you'll be able to contact the phone number which is nearer to you. If you are a current customer, we can assist you in a timely manner with all the general and billing matters and with multiple technical issues to save you time and efforts - we acknowledge the fact that often it's quicker to speak with a live person so as to get things done immediately. Certainly, some problems simply cannot be resolved on the phone, so if this is the case you will be able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply include live phone support for fourteen hours every day. In case you're unsure which plan will be suitable for your web sites, you would like to learn more about the plan's specs or you're looking for any other information about our solutions, you will be able to call any of the local phone numbers which we have in the U.S.A., Great Britain and Australia and our customer support agents will help you. In case you already own an account, you can get in touch with us about general and sales matters, although we're usually able to assist with many tech issues as well. For strictly tech troubles you will need to use our integrated ticketing system where the conversation between you and our tech support crew will be in 1 place, which is the better option in case your problem can take additional time to be solved or it has to be escalated to our sysadmins.