Should you ever face a problem with your website and be unable to deal with it yourself, ask the respective web hosting provider’s customer support team to assist you to get the website back online. A quick resolution would be the best scenario, but a lot of hosting companies answer within twenty four hours and even more, particularly if you are dealing with a reseller. Even if the problem can be quickly solved, your website may not function properly or may not be available at all for an extended time period, so you may lose potential clients because it is highly unlikely that anyone would willingly come back to a website that’s inoperative. That’s why, you have to make sure not only that you can reach your web hosting provider, but also that they can respond and help you in a well-timed fashion. If an application update does not go smoothly or you erase something accidentally, for example, the website must be fixed promptly so as to prevent lengthened downtime.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours and hours, or even a whole day, to obtain a reply to an email or a ticket. Regardless of when you touch base with us, we will get back to you within maximum 1 hour with any pre-sales or technical inquiries that you may have. As a matter of fact, our real response time hardly ever surpasses 20-30 minutes. As we are at your service 365 days a year, you will always get support in a well-timed fashion and we are aware of exactly how crucial that is in the online world. Soon after you contact us, we will reply to your inquiries. If you stumble upon any technical difficulty, we will handle it for you, or we will supply you with all the needed information in case there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our tech support staff reps will be at your disposal at all times and they will respond to any trouble ticket that you send through our hosting Control Panel within less than 1 hour. The response time is guaranteed regardless of whether you’ve got a general query connected to your semi-dedicated server or you run into a predicament and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 24 hours a day to attend to any technical, billing or general issue. In case you contact us about anything that is within our capabilities, we’ll resolve it before we respond, so you won’t have to wait around for hours or days while the problem perseveres. If there is something that you have to do on your end, we will supply you with the necessary info – what possible solutions to try out, what actions to take, etc.