A live chat is a real-time way of communication between a hosting supplier's support team and its customers. It is an efficient way to get some info about the website hosting services or have some problem resolved as you are speaking with a live representative. The advantages of using a live chat service instead of calling or opening a support ticket are the low possibility of mistakes when you exchange information such as usernames or domain names, the more rapid response time as the communication is real-time and the fact that you don't have to stay on the chat all the time - you are able to do something different while the agent examines the issue in question. In addition, you can connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone rates that you'll need to pay if you're calling to another country.

Live Chat Support in Cloud Hosting

As a part of the support services that we offer for all our Linux cloud hosting, we have live chat support which is available every day, even on holidays. You're able to contact us regardless of whether you already own an account or not, because we will assist you with almost anything, ranging from supplying you with basic info on our services if you are not our client yet and you're thinking about purchasing one of our packages, to helping you with installing an email account in an email client. A part of the problems are more complex and time-consuming, and you'll need to employ the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is designed for all of our potential and current clients. If you're searching for a new website hosting account, you will be able to chat in real time to one of our agents and obtain more details about our Linux semi-dedicated hosting so as to select the optimal plan for your websites. In the event that you already own an account with us, we will support you in a timely manner with general, billing and first-level techmatters. Although sometimes you'll have to open a ticket since there're situations that cannot be resolved on the live chat, we can assist you with lots of common tasks, for instance setting up an email account in an e-mail client or forwarding one domain to another. As a result, you'll benefit from prompt assistance and you will save many hours.