If you’ve bought a web hosting package and you’ve got certain inquiries concerning a specific feature/function, or in case you have bumped into some complication and you require assistance, you should be able to contact the respective customer support staff. All hosting providers use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because the most effective way to solve a problem most often is to open a ticket. This model of correspondence renders the replies sent by both parties easy to track and permits the client support team representatives to escalate the situation in the event that, for example, an admin needs to interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you must have at least 2 separate accounts to touch base with the customer service team and to actually administer the hosting space. Constantly signing in and out of different accounts can be a burden, not to mention the fact that it requires quite a long time for the majority of web hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you’ll never need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while browsing your website files or tweaking various account settings. The ticketing system is being strictly monitored 24x7 by our client care staff members and the response time is maximum 1 hour, but it seldom takes more than 20 minutes to get assistance. In contrast to certain hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and ask for info relating to any technical or billing issue. Furthermore, you can see a selection of articles, which will help you handle the commonest complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you want to get in touch with our customer support team representatives, you’ll be able to send a ticket directly from your Hepsia Control Panel instead of going through a totally different customer support platform like you will need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will enable you to send a new ticket without any hassles and to look through older tickets using a smart search box. Plus, you will be able to check the applicable knowledgebase articles that our system will offer you on the basis of the category that you choose for your new ticket. You can carry out all of the aforementioned activities without logging out of your Hepsia Control Panel at any time, which suggests that if you run into any problem or have a question, you can touch base with our technicians and fix the particular issue in less than an hour through a single support platform.