Lots of users who begin using their very first web hosting account, or switch companies, often have queries with regards to how particular things are done or face complications when setting up various things like emails, site settings, etc. This is why, a lot of web hosting companies have compiled documentation with frequently asked questions and problems so as to help their clients receive information swiftly and seamlessly. Consequently, the tech support team can devote more time to actual problems that given customers may be encountering, since the solution for the smaller things will be available on the Internet and customers will be able to easily resolve them without having to contact the support team. Having elaborate documentation is pretty important, particularly for new customers with zero experience, because the web hosting service involves an immense number of functions and many individuals can become perplexed about what to do. A good knowledge base can both help you complete the operations that you need and find out how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

Our cloud hosting packages include an in-depth knowledge base where you can find info about all the issues that you may bump into and their solutions. You can find out how to set up and administer an electronic mailing list, how to use an .htaccess config file, or how to proceed if the settings of your email client are accurate, but yet you are unable to send emails, for example. We have made every effort to be as thorough as possible and to encompass all the available options so as to help you save time and effort and to offer you different solutions for any issue. The knowledge base features educative articles as well – both generic ones about the web hosting service as a whole, and more specific ones, which will help you get acquainted with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each section of the Control Panel, whereas if you prefer to browse through the entire article list, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting feature thorough online help documentation where you will see information about all the features that our custom-built Hepsia hosting Control Panel offers, plus solutions to different questions and obstacles that you might come across. All user manuals offer comprehensive explanations, which implies that you will not have to worry about omitting something if you aim to export a database, for example. The troubleshooting articles include a range of conceivable reasons for particular problems and the solution for each of them, so in case you are not able to send email messages even though you have the right SMTP server settings, for example, you can quickly find out what the reason for this may be and correct the issue with a few clicks in your email client. As Hepsia has quite a lot of features, you’ll be able to find relevant articles in each single section. In case you desire to browse all help articles, you can use the Help menu, which is located in the upper right-hand side of the Control Panel.