24/7 Customer Support in Cloud Hosting
We supply 24/7 customer, billing and technical support for all of our Linux cloud hosting. Even if you are not our customer yet and you have some questions, we will give you a hand without delay and supply you with the necessary information, so as to give you a choice to make an informed decision when you obtain a new web hosting account. We're available at any moment, including holidays and weekends, and we provide multiple means of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have a couple of phone numbers worldwide, so that you will be able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The regular response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get timely assistance, especially when your site is not functioning efficiently for some reason. All of our Linux semi-dedicated hosting feature 24/7 customer and technical support, consequently if anything comes up, you're able to use plenty of methods to contact us - telephone line with a couple of local numbers worldwide, live chat, emails and tickets. The first two choices are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you're able to find additional info regarding our services, or we will help you with less complicated tech issues. The next two methods are for solely tech matters or everything which is more time-consuming because it's much easier follow the dialogue between you and our support crew. The guaranteed max answer time for them is merely an hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day in order to receive support like you may have to do when using the services of other service providers.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or forany difficulties or questions associated with the pre-installed software the server comes with. If you have not obtained a virtual private server plan yet, you can learn a lot more about our services by giving us a telephone call or by employing our live chat service. For more technical problems, you'll be able to send an e-mail message or open a ticket via your billing Control Panel and you'll receive assistance within less than an hour irrespective of the time of the day, even on holidays and weekends. The actual reply time in most cases does not extend past 30 mins. In case you'd like to have assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can include to each and every VPS plan and our admins can help you with any installation or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time guarantee, you will take advantage of timely support when you obtain a dedicated server from our company. Our customer and tech support teams are available 24/7/365, which means that if you open a support ticket through your billing account or you send an email message about any issue with the server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the best option if the issue involved requires longer time to be resolved or if it has to be given to our administrators, since it's easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can call us or talk to a live agent through our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 too.